Deal with something only once
September 18, 2011 1 Comment
As a follow up to my last post about processing email, I want to emphasize the importance of dealing with something only once.
Years ago I met a young agent who prided herself with only touching a piece of paper only once. She made a real impact on me because she had a completely clean desk and always seemed to be “on top of her game.” She constantly outperformed her fellow agents. This was in the early days of email and I vividly remember when she had an epiphany about applying her “only touch it once” philosophy to email. She continues to be an inspiration to me.
Do most of us do this? No. We might read a bunch of emails, and say, “I’ll reply to those later or I’ll decide later” and just leave them in the inbox. This is true of other inputs in our life. We might see a bill, invoice, expense report or other piece of mail, and put it aside for later. This philosophy of only dealing with something once applies to other activities like paperwork, phone calls or requests from others.
Try dealing with it immediately. If you open an email, make a decision on it immediately. If the email requires you to take some kind of action the do it right then or apply the two minute rule and put it in your trusted system to deal with later. Just don’t leave it in your inbox.
Deal with something once. Do it now. Then it’s off your mind and it’s not taking any of your “psychic RAM” and it allows you to fully focus on the next matter. When we put off small decisions and tasks for later, and they pile up, weighing on us at the back of our minds, pulling on us until we collapse under the weight of “later.”